Privacy Policy

1. Introduction

At Tech Support Hub ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our 24/7 IT support services provided by Indian developers ("Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

2.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect the following personal information:

• Contact information (such as name, email address, phone number, and business address)
• Account credentials (such as username and password)
• Billing information (such as credit card details and billing address)
• Professional information (such as job title, company name, and industry)
• Communication preferences

2.2 Technical Information

As you interact with our Services, we may automatically collect certain technical information, including:

• Device information (such as IP address, browser type, operating system)
• Usage data (such as pages visited, time spent on pages, click-through data)
• Cookies and similar tracking technologies
• Location information

2.3 Service Data

When you use our IT support services, we may collect information related to the technical issues you're experiencing, including:

• Code snippets and application data
• System logs and error messages
• Screenshots or screen recordings (with your permission)
• Project requirements and specifications

3. How We Collect Information

We collect information through various methods, including:

• Direct interactions (when you fill out forms, create an account, or communicate with us)
• Automated technologies (through cookies, server logs, and other tracking technologies)
• Third-party sources (such as business partners, analytics providers, and social media platforms)

4. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and managing your account
• Responding to your inquiries and support requests
• Personalizing your experience and delivering relevant content
• Sending administrative information, such as updates to our terms and policies
• Marketing our Services and sending promotional materials (with your consent where required)
• Analyzing usage patterns to enhance our Services
• Protecting our Services and preventing fraud
• Complying with legal obligations

5. Information Sharing and Disclosure

We may share your information with the following parties:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Indian Development Team

As our IT support services are provided by Indian developers, your service data and relevant personal information may be shared with our team in India. We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally.

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

5.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.5 With Your Consent

We may share your information with other parties with your consent or at your direction.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We maintain security protocols including:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication procedures
• Regular security assessments and audits
• Employee training on data protection
• Incident response procedures

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Access: The right to request access to your personal information
• Correction: The right to request correction of inaccurate personal information
• Deletion: The right to request deletion of your personal information
• Restriction: The right to request restriction of processing of your personal information
• Data portability: The right to receive your personal information in a structured, commonly used format
• Objection: The right to object to processing of your personal information
• Withdrawal of consent: The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and to hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

11. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by Tech Support Hub. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services that you visit.

12. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside, particularly India, where our development team is located. These countries may have data protection laws that are different from the laws of your country.

We have implemented appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally, including the use of standard contractual clauses approved by relevant regulatory authorities.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.